Refund & Exchange Policy 

To process any issue with your order, an unboxing video must be shared within 24 hours of delivery. Without this, we will not be able to accept or review your request.

14-Day Exchange Policy

You can request an exchange within 14 days of delivery for the following:

Important Notes

• Exchanges are allowed only once per order.
  

• If the exact item is not available, we will help you choose the closest available option or provide store credit.
  

• We do not offer exchanges for reasons such as a change of mind or dislike of the design.
  

• We do not offer Refunds for any reason.

How to Request an Exchange

Please email us at info.saraura@gmail.com with:

• Your Order ID
  

• Clear photos of the product
  

• The unboxing video recorded at the time of opening
  

We will guide you with the next steps.

Cancellations

1. No Cancellations after the Order is Shipped

Once an order has been placed, it can be cancelled only within 1 hour of placing the order, provided it has not yet been processed or shipped. Cancellation requests received after this time will not be accepted. Orders that have already been shipped cannot be cancelled under any circumstances.

We begin processing orders promptly to ensure quick dispatch. For any urgent cancellation requests within the allowed time, customers must contact us at info.saraura@gmail.com  at the earliest. For immediate assistance, you may also reach out via WhatsApp or call at +91 8766257022.

2. Order Confirmation

Please review your order details carefully before placing your order. Once the order is confirmed, it is processed immediately. Cancellation is permitted only within 1 hour of order placement and cannot be guaranteed once processing begins or after shipment.

3. Customised or Personalised Items

If in the future we introduce personalised products, they will be non-cancellable and non-refundable once confirmed.

4. Contact Us

For any questions or concerns, please email us at info.saraura@gmail.com. For urgent assistance, you may also contact us via WhatsApp or call at +91 8766257022.

Reminder

An unboxing video must be shared within 24 hours of delivery for any issue to be considered.